it's pitiful to possess to report that my various e-mails to Consumer Relations haven't been answered as of so far October 29, a complete not enough quite possibly the most elementary courtesy towards an 84 many years outdated Very first-Class passenger and Regular Flier….
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Experienced wonderful client service sine one/seventeen. Been pulled off the FRA flight and stayed for two days in Philly. Today 1/19 I will resume my flight to FRA with approximately par documentation. To my shock the ticket agent in the sign in counter were Definitely rude, not helpful and expected me to search out my luggage that was checked in about the 17th and that I was not able to retrieve Once i was pulled from the flight on Sunday.
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we often fly united. generally. not long ago, nonetheless, we had the opportunity to buy a much lessen fare online by means of american airlines. now i see why it was lessen — purchaser service was atrocious, the website didn’t operate appropriately, And that i missing out on a great offer.
I happen to be trying to get yourself a response from a person in shopper service, Marjorie Nir, I used to be awarded 2 X $200 voucher but the “click here †button only can take me again to your AA web site.
On 7/eighteen/14 my husband And that i have been on the flight sixty seven from BCN to Jfk. We boarded the plane and located that it had no wifi or entertainment alternatives on the seat. In the event the food was served we questioned the flight attendant Should the meal had any peppers(the vegetable) in it given that the “chicken†and other ingredients have been unrecognizable. My spouse is very allergic to peppers and he had to be selected there were none. The attendant explained she had no idea of what the foodstuff substances ended up in either selection so he didn't consume. How challenging would home it be to your catering dept to send a list of substances for this sort of difficulty? The aircraft by itself was previous and warn on The within. When received around the aircraft, the mentor part smelled of fecal subject and it took pretty a while for that odor to dissipate.
customer service agent with the “technological know-howâ€/web crew named lisa really HUNG UP on me when i was talking. i’ve never experienced this kind of inadequate practical experience in advance of. she was very impolite ahead of hanging up.
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I are traveling with American Airways for a few years now and am now really stunned at a new incidence. I'd just gotten again from family vacation to realize that my suitcase was lacking. American Airways told me I was alleged to get it back the next day, nevertheless I only received it 2 times later and found that my suitcase had been ripped open up and destroyed.
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I've constantly been a faithful shopper to AA and don't feel any of one's clients ought to be treated During this method!
On our final trip the leg of the journey from lax to Dallas was the worst I’ve ever had .The seating was so restricted I could not browse a journal due to tightness in the seating I feel the airplane was an A 320 ,make sure you Call me there are actually a couple things with regard to the service normally,thanks, Brian Galbally